Customer Care
Our customer support team is available via email to assist you with product inquiries, after-sales service, or any other questions.
Hong Kong Office
Sha Tsui Road, Tsuen Wan
Concierge Hours
Mon – Sun, 9:00 AM – 11:00 PM HKT
Direct Inquiries
service@cloneyourwatch.comComplimentary Courier
Worldwide express shipping with safe, discreet door-to-door delivery.
Send an Inquiry
Private viewings, provenance records, and custom sourcing.
Global Dispatch
Shipping & Delivery
Complimentary Worldwide Shipping
Every handbag in our boutique is dispatched free of charge with no minimum spend required. Parcels are shipped from our Hong Kong office via global express, with discreet packaging ensuring safe delivery to your doorstep.
Estimated Transit Timelines
Hong Kong SAR: Next-day delivery. North America & Western Europe: 7 to 10 business days. Asia-Pacific: 5 to 7 business days. All packages are shipped via secure triangular routing with no product details on the outer packaging, fully protecting your privacy.
7-Day Damage-Free Returns
We offer a 7-calendar-day return window from the moment your shipment is delivered. Handbags must be returned undamaged and in their original condition with all security ribbons, dust bags, and authentication cards attached.
Verify order details and return procedures.
Please provide your order number along with photos of the product prior to return so we can confirm it meets our return eligibility criteria.
Inspection & Restitution
Upon receipt in Hong Kong and verification by our authenticators, your refund is credited to your original payment method within 48 hours.